Return policy
Returns (if applicable)
We accept product returns. You have the right to request a return within 14 days after your product is delivered.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging. We require a receipt or proof of purchase to complete your return.
Important: Please contact our customer service at official@mayfairloom.com to get the correct return address before sending your package. Do not send returns to the address listed below without prior confirmation, as this may be a processing facility and not the correct return point for all items.
Return Address (Contact customer service for confirmation before shipping):
US: John MOFFGJMJ,13822 NE Airport Way, Portland, Oregon,United States,97251,971-998-9313
UK:John MOFFGJMJ, Unit 13 Ashford Business Centre,166 Feltham Road,Ashford,Middlesex,TW15 1YQ,United Kingdom
IT:John MOFFGJMJ,Via D. Carabelli, 1,Alfred24 Tech S.r.l.,21012,Cassano Magnago,Varese or VA
CA:John MOFFGJMJ,13-441 Esna Park Drive,Markham,Ontario,Toronto,L3R 1H7,Canada
JP:john MOFFGJMJ,306-0608,茨城県,坂東市,幸神平1,C棟02室 MOFFGJMJ
AU:john MOFFGJMJ,Unit 9B, 2 Christina road,Villawood,New South Wales,2163,Australia
HK:john MOFFGJMJ,大圍成運路2-8號橙色空間6樓,沙田,新界,香港
Important Notes
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Custom-ordered or personalized items are not eligible for the 14-day return right.
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If the return is due to your reasons (e.g., changed mind), you'll be responsible for the shipping fee. The specific cost will depend on the express company you choose.
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If the return is due to our reasons (e.g., damaged or incorrect goods), you are not required to pay the shipping fee.
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No restocking fee will be charged for product returns.
