Refund policy

14-Day Return Window

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be unworn, unused, and in the same condition as received

  • Include all original tags and packaging

  • Be accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
📧  official@mayfairloom.com

If your return is approved, we will provide the detailed return instructions.

Please note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

📧  official@mayfairloom.com

Non-returnable Items

The following items are not eligible for return:

  • Custom or personalized products
  • Sale items

Material & Craftsmanship Disclaimer

Due to the natural characteristics of fabrics such as linen and wool, as well as the involvement of manual craftsmanship in knitting and garment construction, slight variations may occur between individual pieces. These may include, but are not limited to:

  • Linen slubs (natural fiber knots)

  • Minor pilling over time or with wear

  • Subtle texture or color irregularities

  • Slight differences in stitching, finishing, or construction

  • Minor measurement variations within reasonable tolerance

These features are inherent to natural materials and artisanal production processes, and contribute to the uniqueness of each garment. They are n

Exchanges

The fastest way to receive a different item is to:

  1. Return your original item

  2. Place a new order once your return is approved

EU 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Items must still meet standard return conditions (unused, with tags, original packaging, and proof of purchase).

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method within 5 business days

Please note that processing times may vary depending on your bank or payment provider.

If more than 10 business days have passed since approval, please contact us.

Contact Us

For any return or refund inquiries, please contact:
📧 official@mayfairloom.com